Lifelong, community-based care that empowers individuals, addresses inequity, and supports every person to thrive.
As one of Victoria’s largest not-for-profit community health organisations, we support individuals, families, and communities with wrap-around care that supports physical, mental, social, financial, and legal wellbeing.
With over 121 services, including statewide programs like Carer Gateway, Social Security Rights Victoria, and Gambler’s Help, we provide holistic care across all stages of life.
Our dedicated team of nearly 700 skilled professionals works across 9 sites, 30 outreach locations, and via telehealth, alongside over 100 committed volunteers.
Formed in 2024 through the merger of Banyule Community Health and Merri Health, Holstep Health brings together more than 100 years of combined experience. While our name has changed, our core mission remains steadfast: to provide lifelong, community-based care that helps people thrive – regardless of background or circumstance.
We are building on our legacy with greater scale, broader expertise, and stronger community connections, creating meaningful and measurable impact.
Our commitment to diversity, inclusion, and community responsiveness is reflected in our Reconciliation Action Plans, Rainbow Tick Accreditation, and environmental initiatives.
Who we are
Our vision
Healthy and connected individuals and communities.
Our purpose
To provide lifelong, community based care that empowers individuals, addresses inequity, and supports every person to thrive.
Our values
Our values guide everything we do – from the way we care to the way we connect.
- Compassion – We are guided by kindness, responsiveness, and equity.
- Empowerment – We are grounded in dignity, respect, and meaningful engagement.
- Excellence – We are driven by quality, innovation, and impact.
Our principles of working
Our principles put our values into action and shape our decisions, collaboration, and outcomes.
- Community centred
- Person led
- Culturally safe
- Quality focused
- Health equity focused
- Environmentally focused.
Our new name
Holstep Health, our new name, was created in 2025 with more than 300 consumers, partners, community members and staff sharing their ideas to help develop our brand.
It captures our deep commitment to holistic care that supports every aspect of your health and wellbeing — physical, mental, social, financial, and legal.
- “Hol” comes from holistic, demonstrating our approach to treating the whole person with ‘wrap-around’ care. It highlights our belief that health is interconnected, and true care requires attention to all areas of a person’s life.
- “Step” is the journey we take together with our consumers, walking alongside you every step of your health journey.
“Community care. For life.” reinforces our deep connection and commitment to providing expert local care at all stages of life.
Our logo shows our unwavering commitment to person centred care, putting people at the heart of everything we do. Each coloured ‘step’ represents our comprehensive range of services, supporting you as your needs change.
Accreditation
Quality Improvement Council Health and Community Service Standards are the overarching accreditation standards for the whole organisation.
We are committed to creating a safe and affirming environment for everyone who accesses our services, works with us, or partners with us.
Our Oral Health service was assessed against the NSQHS Standards 2nd Edition and achieved accreditation in September 2018.
Our Oral Health service was accredited against the DIAS Standards in February 2021, enabling us to continue to provide Orthopantomogram (OPG) services.
Our Allied Health Services that are funded under the Commonwealth Home Support Program were accredited against the Aged Care Standards in May 2017.
The West Heidelberg Community Legal Service has been assessed against the NAS standards level two. We achieved accreditation in February 2019.
Holstep Health Allied health services received accreditation against the NDIS standards in May 2020.
Our General Practice was re-accredited by Australian General Practice Accreditation Limited (AGPAL) against the RACGP Accreditation standards 5th edition.
Discover more
Our history: 50 years of community care
Driven by a passion for community care, discover how we have grown.
