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How your referral is managed depends on the location you are referring to and your age.

Services for those under 65 years old

Phone 1300 637 744 for Glenroy, Brunswick, Fawkner and Coburg

• These sites serve surrounding suburbs as well
• If you can make it to one of these sites regularly, we take referrals from outside Merri Bek local government area - except for Children's Health Services
• Many services do not require a referral from a health professional. You can refer yourself.
• Please check our services to find out which ones to need a referral from a health professional
• If you are a health professional and you can refer to Brunswick, Coburg, Fawkner or Glenroy using this form. It can be faxed back to 03 9495 2599 or emailed to [email protected]
• The referral form is not for Children's Health Services (Audiology, Dietetics, Occupational Therapy, Speech Pathology). Please contact 1300 637 744 to discuss availability and eligibility.

Phone 03 9450 2000 for Greensborough and West Heidelberg

• Call to check if you or the person you are referring is eligible for services.
• Many services do not require a referral from a health professional. You can refer yourself.
• Check our services to find out which ones to need a referral from a health professional.
• These locations do not require referral forms for those under 65 years old, unless provided for more specific services.
• If you are a health professional and wish to refer someone to Greensborough or West Heidelberg for general Allied Health and Nursing services, including any of our Children's Health Services, please contact 03 9450 2000. Our Referral and Intake team for these locations can provide more information about service availability and eligibility.

Services for those over 65 years old

We provide services for those over 65 years old at all our metropolitan Melbourne locations. You must be registered with the Commonwealth Government’s 我的長者照護 to use the services - even if you have a referral from your treating health professional. There are a few services where this is not needed - information is shown below.

My Aged Care (MAC) registration and assessment.

You can register for a My Aged Care online or phone them on 1800 200 422. The process involves you providing your details to MAC and they will assess your needs.

Referral Codes and why we need them.

You need a referral code to pay for the service you need (e.g. podiatry, occupational therapy) from your MAC funding. You will need to provide your referral code to us to start using our services. You can find your referral codes if you log into your My Aged Care account.

If you already have a referral code and wish to access our services, contact us:

• 03 9450 2000 for our services based in Greensborough and West Heidelberg.
• 1300 637 744 for our services based in Brunswick, Coburg, Fawkner and Glenroy.

Support at Home (formerly Home Care Packages)

For more information see our 居家支援 page. If you already have a Support at Home package and would like to use Holstep Health as your provider, contact us: 03 8319 7430 or email us.

Well@Home – Allied Health and Nursing for clients on a Support at Home package

At Holstep Health our Well@Home team can also provide Allied Health services to those who are already on a Support at Home package.

• If you or your client has Support at Home funding and need allied health or nursing services, you can use our online referral form here.
• The Well@Home intake team can be contacted on (03) 8419 2686, or via email at [email protected]

 

Other services: