It was a big week as we were recently audited by the Aged Care Commission and Quality Innovation Performance (QIP) to ensure that we’re meeting the standards for Aged Care (ACS) and Mental Health (NSMHS).
We successfully met all 194 performance indicators!
High-quality and person-centred care for people who need it most was recognised by the assessors.
“The combined results are a testament to our organisational values and culture, the passion of our staff and the great pride that we all collectively take in our work on a daily basis. Well done to all involved!” said, Philip Pharonides, Manager Quality Customer Experience Merri Health.
Highlights included:
- consumers supported with respect, dignity, and compassion
- strong consumer centred care model and goal directed care outcomes
- staff motivated to make a difference to people’s lives and show genuine care and commitment to their work
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