About our services
Many of our services are offered at a reduced cost for people with greater health, financial, or social needs.
From 1 July 2026, the government has new guidelines for who can access Allied Health services and the fees that will apply. This applies to people who are funded through the Community Health Program (CHP) and Home and Community Care Program for Younger People (HACC PYP). Please speak to us if you are unsure.
The new guidelines are not based on income. Low fees are based on having an eligible concession card and Medium fees are based on being part of a priority group.
We will inform you of your fees when you are referred to or first receive a service. If you are no longer eligible for Low or Medium fees, costs will be discussed with you during the intake process. If you can’t afford the fee, please speak to us.
We also provide services for those over 65 years old at all our metropolitan Melbourne locations. You must be registered with the Commonwealth Government’s My Aged Care to use these services – even if you have a referral from your treating health professional. Contact us if you are unsure.
See below for more details.
Eligibility
Valid concession cards:
- Pensioner Concession Card
- Health Care Card
- Commonwealth Seniors Health Card
- Victorian Seniors Card
- DVA Veteran Gold Card
- DVA Veteran White Card
- Foster Child Health Care Card
- Carer Allowance Health Care Card
- Ex-Carer Allowance (Child) Health Care Card
Does not have a concession card but is:
- பழங்குடியினர் மற்றும் டோரஸ் நீரிணை தீவு மக்கள்
- Refugees and people seeking asylum
- People who are homeless or at risk of homelessness
- Children in care, child protection and Orange Door clients
- People who having difficulty getting alternative safe, inclusive and/or accessible services (speak to us)
Client fees
| Allied Health | Low fee | Medium fee | Full fee |
|
$12.00 | $18.00 | $180.00 |
| Group sessions including: Exercise and education groups | $6.00 | $10.00 | $30.00 |
Other services including: Mental Health services including counselling, Gambler’s Help, Social Work, Chronic Disease Care Coordination, Alcohol and Other Drugs programs, Chronic Pain Service and the Carer Gateway program are free services.
| Allied Health | Fee FREE | Medium fee | Full fee |
Single discipline:
|
FREE | $18.00 | $180.00
*$100.00 – Audiology |
| Joint discipline appointments | FREE | $30.00 | $280.00 |
| Group sessions | FREE | $15.00 | $30.00 |
Services for over 65 years
You must be registered with the Commonwealth Government’s My Aged Care to use the services – even if you have a referral from your treating health professional.
| சேவைகள் | Fee |
|
$12.00 |
| Group sessions | $6.00 |
| Meals for Social Support Groups – additional amount | $6.00 |
| Flexible Respite (Individual support) – per hour | $5.00 |
| Flexible Respite (Individual support with travel) – per hour | $5.00 + $0.85 per km |
For more information see our Support at Home page. If you already have a Support at Home package and would like to use Holstep Health as your provider, contact us: 03 8319 7430 or email us. Click to download the updated fees: