Our home care services

• daily living activities including help with household cleaning, laundry, ironing, and shopping
• hygiene and grooming such as bathing, dressing and washing hair
• nutritional support and meal planning
• organising transport to and from appointments and senior social groups
• home maintenance including gutter cleaning, weeding and mowing
• support to keep your home safe and easier to live in.

Equipment to keep you safe at home

We can coordinate home modifications such as grab rails and ramps. We can also organise items such as walkers, wheelchairs and walking sticks to help you stay mobile.

Funding is set up in tiers so the right level of support can be matched to your needs, from simpler items through to complex or higher-cost solutions.

How it works:

• Funding is assessed and provided – between $500 and $1,500.
• Your assessor or qualified clinician will recommend the right items or modifications.
• We will manage the entire process – from quote, to ordering, to installation and follow up!

Health services:

• exercise programs
• nursing
• nutrition
• occupational therapy
• podiatry
• physiotherapy

Community nursing:

• general assessments
• dementia assessments
• continence assessments

Holstep Health offers social groups to help you get out and about, connect with others and have fun. You can join in our group activities and social events through Home Care Package (now Support at Home) services. Find out more about our social group program.

To access any Aged Care services/funding you need to be assessed through My Aged Care (MAC). Please call MAC on 1800 200 422 and tell them you want Holstep Health as your preferred provider and they will arrange an assessment for you.

For more information about MAC please visit their website.

You may be asked to contribute towards the costs of your services. Services Australia works out your participant contributions based on what you can afford. The amount you pay will depend on your income assessment from MAC and the type of services you receive.

• Clinical supports are fully funded (no contribution).
• Independence and Everyday living supports may have contributions, and the government will advise you on what you may need to pay.

Struggling with fees?

You can apply for a Fee Reduction (Hardship) Supplement. If approved, the Government will cover some or all of your contributions. We can help you understand the process and connect you with independent financial counselling if needed.

The Commonwealth Home Support Program (CHSP) provides entry-level support for older people who can still manage living at home but benefit from a bit of extra assistance. Services are based on your assessment.

Support at Home provides classifications of support for older people who have more complex needs. Once you get Support at Home, you can choose which services you spend your funding on based on what your package allows.

Yes, we would be happy to help you change providers. Call us on (03) 8319 7430 to talk about organising a change.

We have several Care Partners who speak languages other than English. Please contact us on (03) 8319 7430 to discuss your needs.

If you have difficulty with hearing or speech, call the National Relay Service on 1800 555 677 and ask to be connected to 1800 200 422.

If you need an interpreter, call the Translating and Interpreting Service on 131 450 and ask to be connected to 1800 200 422.

The new Aged Care Act came into effect on 1 November 2025. Under this Act, the Statement of Rights outlines what rights older people have when accessing aged care services, like Holstep Health. These rights help to ensure that older people and their needs are at the centre of our new aged care system. You can read the new Statement of Rights on the Government website.

The Code of Conduct for Aged Care remains the same under the new Aged Care Act.

At Holstep Health, we welcome all feedback – whether it’s a compliment, suggestion or complaint. It helps us understand what we’re doing well and where we can improve our services.

You can provide feedback anonymously, and support is available if you need help to submit it. We take every piece of feedback seriously and will work with you to reach a resolution.

Find out more on how to submit feedback.

You can also submit feedback or a complaint through the Australian Government Aged Care Quality and Safety Commission. Find out more.