首页服务护理人员支持什么是Carer Gateway (照護者入口) (照护者门户) What to expect when you contact Carer Gateway

What to expect when you contact Carer Gateway

When you call Carer Gateway, your local service provider will listen to your individual caring situation to understand your needs, and tailor support so that it’s right for you.

After your first phone call with Carer Gateway, during which your details will be collected, a Carer Support Planner from your local service provider will contact you for a second call. During this call, they’ll use the “Carers Star” tool to map your needs, identify your priorities, and connect you with services that can help. They’ll guide you through the process step by step. Together, you’ll discuss:

Your health: Staying physically and mentally well.
Your caring role: Skills, support, and options for managing day-to-day.
Managing at home: Shopping, cooking, cleaning, and hygiene.
Time for yourself: Breaks and self-care.
Your feelings: Emotional well-being and handling stress.
Finances: Financial impacts of caring.
Work or education: Returning to work, training, or study opportunities.

To learn more about what to expect when you contact Carer Gateway, watch the video below.

How do I get started with Carer Gateway?

Getting started is easy. Contact Carer Gateway on 1800 422 737 between 8am – 5pm, Monday to Friday. You can also request a call back here, or fill out our Carer Gateway referral form.

如果您需要紧急暂休服务，可随时拨打 1800 422 737；每天 24 小时，每周 7 天。

要了解更多信息，您可以

每周七天访问www.carergateway.gov.au 获取支持和建议。

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