홈 서비스 간병인 지원 Carer Gateway (돌봄 제공자 게이트웨이)란 무엇인가요? What to expect when you contact Carer Gateway

What to expect when you contact Carer Gateway

When you call Carer Gateway, your local service provider will listen to your individual caring situation to understand your needs, and tailor support so that it’s right for you.

After your first phone call with Carer Gateway, during which your details will be collected, a Carer Support Planner from your local service provider will contact you for a second call. During this call, they’ll use the “Carers Star” tool to map your needs, identify your priorities, and connect you with services that can help. They’ll guide you through the process step by step. Together, you’ll discuss:

Your health: Staying physically and mentally well.
Your caring role: Skills, support, and options for managing day-to-day.
Managing at home: Shopping, cooking, cleaning, and hygiene.
Time for yourself: Breaks and self-care.
Your feelings: Emotional well-being and handling stress.
Finances: Financial impacts of caring.
Work or education: Returning to work, training, or study opportunities.

To learn more about what to expect when you contact Carer Gateway, watch the video below.

How do I get started with Carer Gateway?

Getting started is easy. Contact Carer Gateway on 1800 422 737 between 8am – 5pm, Monday to Friday. You can also request a call back here, or fill out our Carer Gateway referral form.

긴급 지원이 필요한 경우 언제든지 1800 422 737번으로 전화하세요(연중무휴 24시간).

자세한 내용은 여기에서 확인할 수 있습니다:

지원과 조언을 받으려면 연중무휴 www.carergateway.gov.au 를 방문하세요.

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